Answer store enquiries

Where enquiries come from

Shoppers send enquiries from your online store: Enquire on a board's page, the custom-order card, or your Contact page. Everyone on the team gets an email and a notification. Each enquiry also adds the shopper to Customers.

• A board enquiry comes with a draft order for that board.
• A custom board enquiry comes with an empty draft order.
• A general enquiry has no order.

Steps

1. Open your enquiries

   Select Sales & Enquiries under Online store in the sidebar, then the Enquiries tab.

2. Open one

   Select Reply on an enquiry. You see their message, the board they're asking about and their contact details.

3. Reply

   Type your answer and select Send reply. It's emailed from Surfbase, and their answer goes to your shop's inbox, not back into Surfbase.

4. Turn it into an order

   When they're ready, select Convert to order. It opens the draft order, where you set the price and request payment.

5. Close it

   Select Mark handled when there's nothing more to do. You can reopen it later.

If something goes wrong

If the customer already has an order for that board, Surfbase suggests it. Select the Link to … and close button, which names that order, to attach the enquiry to it and close it.