Customers
Every rider, every board.
Keep each rider’s details, surfing profile, notes and orders in one record, so the next board starts from the last one.
Customers start on Basic
Know your riders
The next board starts here.
A profile that shapers actually use: how they surf, what they ride, and what you told them last time.
Profiles
One record per rider.
Name is the only field you have to fill in. Add email, phone, address and weight when you have them, and see lifetime spend and repeat customers at a glance.
- Search, filter and save views of your list
- Export the list as CSV
- Email a customer straight from Surfbase
Surfing profile
From how they surf to how many litres.
Surfbase works out a volume range from the rider’s weight, ability and waves: a starting point, not a spec.
- Rider
- Maya Torres
- Weight
- 73 kg
- Ability
- Beginner
- Waves
- Waist · weak
- Suggested
- 46–54 L
Notes and history
Remember what you said.
Keep notes from the fitting and the test paddle next to every order they’ve placed. Notes stay inside the shop.
- Notes are never shared with the customer
- Every order and its status on one page
- An activity feed of what changed and when
How it connects
Customers tie it together.
A rider’s record links every order, board and enquiry, wherever it came from.
FAQ
Questions about
customers.
What do I have to fill in?
Only the name. Email, phone, address, weight and the surfing profile are all optional.
How is the suggested volume worked out?
From the rider’s weight and ability, adjusted for fitness and the waves they ride. It’s a starting point, not a spec.
Can customers see my notes?
No. Notes stay inside your shop and are never shown on share links or status pages.
What happens if I delete a customer?
They move to the trash and their orders keep their history. You can restore them from any of their orders.
How many customers can I keep?
Basic holds 250, Pro 1,000 and Business as many as you need.
Still have a question?
A person on the team will write back.
Keep every rider in Surfbase.
Customers and orders start on Basic, at A$29 a month.
